Cisco AI Assistant for Webex - Tomorrow's Innovations, Available Today
This blog describes the features and benefits of the Cisco AI Assistant for Webex for in-person and remote meetings.
What is the Cisco AI Assistant for Webex?
The Cisco AI Assistant for Webex is a suite of AI-powered features designed to enhance collaboration in a hybrid work environment. It includes tools like AI-powered Meeting Summaries and Vidcast Summaries, which help users catch up on missed meetings or video messages efficiently. The assistant also offers features such as Space Summaries and Message Rewrite, allowing users to rephrase messages and adjust their tone, making communication more effective.
How does AI improve hybrid work experiences?
AI is essential for delivering rich experiences in a hybrid work model. It helps bridge the gap between in-person and remote users by providing tools that improve productivity and collaboration. Features like AI-powered Meeting Summaries save time for users catching up on discussions, while enhancements in messaging streamline communication, ensuring that all team members, regardless of location, can engage effectively.
What are the upcoming features for Webex Contact Center?
The Webex Contact Center is set to introduce several new features aimed at improving customer experience. These include AI capabilities that prevent customers from waiting or repeating themselves, automatic customer satisfaction scoring, and agent wellness solutions that detect burnout and provide real-time coaching. Additionally, the Webex Customer Experience Essentials will offer agent-like functionality to employees outside traditional contact centers, enhancing accessibility and support across various roles.
Cisco AI Assistant for Webex - Tomorrow's Innovations, Available Today
published by Nascent Integrated Solutions
Nascent Integrated Solutions is focused on reducing the complexity of managing your IT infrastructure by simplifying data management, accelerating your network and leveraging your virtual environment either within your own data center and/or cloud service. We do this by identifying, evaluating and bringing to market new and emerging technologies from top tiered manufactures and service providers, which improve performance, availability, manageability, business agility, while reducing your overall costs. Our seasoned team of architects and consultants help clients assess and evaluate the right solution and then assists in accurately designing, procuring and deploying your optimal solution in a timely and effective manner.
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